You and Your General Practice

Your Guide to GP Services and the NHS

We understand that knowing the best way to access help from your GP practice isn’t always straightforward. To make things clearer, the NHS has put together a helpful guide: “You and Your General Practice.”

This guide explains what you can expect when using GP services and offers practical advice on how to make the most of NHS care. Inside, you’ll find useful information such as:

• What to expect when you contact us to book an appointment

• The different healthcare professionals who may support you

• How to use NHS online services for quicker access

• Where to turn when the practice is closed

• How to share feedback or raise a concern

Written in simple, everyday language, the guide is designed to take the confusion out of navigating GP services.

Supporting Your Health, Together

The NHS works best when patients and practices work hand in hand. By understanding how GP services are organised, you’ll know the quickest and most effective way to get the care you need. Our team is here to support you at every step.