Prescription queries

Contact us if you have questions about:

• repeat prescriptions
• prescription requests
• your nominated pharmacy
• medication that is out of stock
• medication that has not arrived at the pharmacy
• general concerns about your medication

Contact the prescription team

You can contact us:

Online

Use our online consultation service and select I have a prescription request or enquiry

Please remember

• Prescriptions take three working days to be processed by the surgery.
• Your pharmacy may need additional time to prepare your medication.
• If your medication is out of stock, your pharmacy may be able to suggest an alternative or advise when it will be available.

If your pharmacy cannot find your prescription, you may be able to check its status using the NHS App or Patient Access.

If your prescription request shows as approved, it has usually been sent electronically to your nominated pharmacy. In this case, the pharmacy may still be processing your medication.

If your prescription request has not yet been approved, it may still be awaiting review by the surgery.

Before contacting us, please check:

• that three working days have passed since you ordered your prescription
• that you have selected the correct nominated pharmacy
• whether your prescription has been approved in the NHS App or Patient Access

If you have checked the above and are still unable to locate your prescription, please contact us.

Out of stock medication

If your pharmacy is unable to obtain your medication, please contact us using the online consultation service or the prescription queries phone line.

Where appropriate, we will review your medication and advise on the next steps.